Business Optimization

Business Optimization

Is an Optimization division which is based in South Africa. Scope is to Initiates and facilitates Continuous improvement programs to improve operational efficiency and effectiveness by introducing new ways of working, best practices and systems that reduce turnaround time.

Detail Scope Of Work

  • Continuous Improvement Programme using Lean and six Sigma Methodology
  • Business Process management initiative using APBM framework
  • Project management using PMBOK GUIDE and The Standard for Project management Business Optimization

Continuous Improvement Maturity Assessment

Level 1

Initial- Process poorly controlled.

Level 2

Managed- Pocess characterised and is often reactive.

Level 3

Defined- Process Framework defined, undestood and is proactive.

Level 4

Quantitatively Managed- Key performance indicator clearly defined for each process and well controlled.

Level 5

Optimising- Organization is focused on the ongoing process improvement.

- Capability Maturity Level

Improvement Methodologies





1. Process Management End to End Business Value chain Process Modelling, Process Analysis, Process design, Process Performance Measurement, Process Adherence Assessment, Value Stream Map (VSM)
2. Just Do It Problem known and solution known Kaizen Even Chart, Kaizen Even report, 5 Why; Best Practices sharing
3. Lean Process Inefficiency (Too many Waste) Lean Audit check list, A3, 8D, 5 Why analysis
4. Six Sigma (DMAIC) Focus on Process Variation Define, Measure, Analyse, Improve and Control
5. Design For Six Sigma(DFSS) Process redesigning Define, Measure, Analyse, Improve and Control
6. Total Quality Management (TQM) Managing and Improving quality PDCA, DFQ, Quality audit checklist
Improvement Methodology



According to the ABPMP International's Guide to The Business Process Management Common Body Of Knowledge®, "Business Process Management (BPM) is a disciplined approach to identify, design, execute, document, measure, monitor, and control both automated and non- automated business processes to achieve consistent, targeted results aligned with an organization’s strategic goals.


  • Provide an overview of how an organization business process are decomposed
  1. Level 1:

    Process Category Highest level of process in the enterprise.
  2. Level 2:

    Main Process – A group of process
  3. Level 3:

    Sub-process - A process carried out
  4. Level 4:

    Details process (Task) - Key events and tasks performed in the process
  5. Level 5:

    Standard Operating Procedure (SOP) - Explaining the how part each activities


  • Used to develop the organization processes repository content.
  • Process Improvement Africa Pty adopt the following well known industry reference models which known as SCOR and PCF
  • SCOR

  • Supply Chain Operations Reference model is the world’s leading supply chain framework,
  • Linking business processes
  • Performance metrics
  • Practices,
  • And people skills into unified structure.
  • PCF

  • Process Classification Framework from APQC creates a common language for organizations to communicate and define work processes comprehensively and without redundancies.
  • Reference, please see